At Merle Margolese Presents… we believe in the adage, Customer Service is an ATTITUDE, not a department. We suggest that all your employees attend this workshop. We will discuss how to handle the unhappy customer and even more importantly, how to insure that your customers never get to that point. Let’s review the Golden Rule and how it applies to your business:
- Do your customers feel as though they are important to you?
- Do your customers recommend and refer you without you even having to ask?
- Do your customers ask you who would be a good connection for you?
- If you’ve lost a customer do you know why…exactly?
If you have answered no to even one of these questions then let’s set up a time for us to do this workshop for you and your team!